How do I cancel my HBO NOW subscription?

You can cancel your monthly HBO NOW subscription (including a free trial) at any time. All of the details related to your subscription (including cancelling) are handled by your subscription provider. If you're not sure who your subscription is billed through, see Don't know your subscription provider? below.

You pay for your subscription in advance of the covered month. To avoid being charged for the next month, cancel your subscription before the start of your next billing cycle. To find out when your subscription auto-renews, see How do I view or change my subscription?

Important   Your monthly billing cycle begins the day that you pay for your subscription (after your free trial expires). When you cancel your subscription, you can watch HBO NOW until the end of your billing cycle.

Don't know your subscription provider?

To see who your subscription is billed through:

  1. Do either of the following:
    • Computer: Go to HBONOW.com/billing and sign in (if prompted).
    • Other devices: Open the HBO NOW app and go to Settings > Billing Information.
  2. Here you can see who your subscription is billed through, your subscription renewal date, and the cost per month.
  3. To find out how to cancel your subscription, choose Manage Your Subscription or the corresponding link below.

How to cancel your subscription (including trial subscriptions)

Cancel your subscription purchased through Amazon Appstore

Your HBO NOW subscription auto-renews each month and is managed through the Amazon Appstore. You can cancel your subscription from your Kindle Fire tablet or your computer.

Kindle Fire tablet

  1. On the Home screen, swipe down and then tap Apps.
  2. Tap Store.
  3. Open the menu and then tap Manage Subscriptions.
  4. Find HBO NOW in the list of subscriptions.
  5. In the Actions menu, turn off auto-renewal.

Computer

  1. Go to amazon.com/appstoresubscriptions.
  2. Find HBO NOW in your list of subscriptions and turn off auto-renewal.

For additional help managing your subscription, go to Amazon Help: Manage your subscriptions.

Cancel your subscription purchased through Apple iTunes

Your HBO NOW subscription auto-renews each month and is managed through iTunes. You can cancel your subscription from your iPhone, iPad, iPod touch, or your computer.

iPhone, iPad, or iPod touch

  1. Open Settings, and then tap iTunes & App Store.
  2. Tap your Apple ID at the top.
  3. Tap View Apple ID and enter your Apple ID password.
  4. Under Subscriptions, tap Manage. If you don't see a subscription and are still being charged, make sure that you're signed in with the correct Apple ID.
  5. Find and tap your HBO NOW subscription.
  6. Turn off Automatic Renewal and then tap Done.

Computer

  1. Open iTunes and sign in with your Apple ID.
  2. From the menu bar along the top, choose Account > View My Account.
  3. Enter your password and choose View Account.
  4. On the Account Information page, scroll down to the Settings section.
  5. To the right of Subscriptions, choose Manage. If you don't see a subscription and are still being charged, make sure that you're signed in with the correct Apple ID.
  6. Choose your HBO NOW subscription.
  7. Turn off Automatic Renewal to cancel your subscription.

For additional help, go to Apple Help: View, change, or cancel your subscriptions.

Cancel your subscription purchased through Frontier

Contact Frontier or cancel your subscription online:

Computer

Go to frontier.com and sign in to make changes to your account.

Phone

Call 800-921-8101 to talk to a representative.

Cancel your subscription purchased through Google Play

Your HBO NOW subscription auto-renews each month and is managed through the Google Play. You can cancel your subscription on your Android phone or tablet, or on your computer.

Android tablet or phone

  1. Open the Play Store app on your phone or tablet.
  2. Tap the Menu button (three horizontal lines), and then tap Account.
  3. Tap Subscriptions.
  4. Find HBO NOW in the list, and then tap Cancel. You'll receive an email from Google Play confirming the cancellation.

Computer

  1. Go to payments.google.com.
  2. Along the left side of the screen, choose Bills and accounts.
  3. Find HBO NOW in the list, and then choose Manage > Cancel Subscription. You'll receive an email from Google Play confirming the cancellation.

Computer - using Google Wallet

  1. Go to wallet.google.com.
  2. Click Bills and accounts.
  3. Find HBO NOW in the list, and then choose Manage > Cancel Subscription. You'll receive an email from Google Play confirming the cancellation.

For additional help managing your subscription, go to Subscriptions on Google Play.

Cancel your subscription purchased through Google Fiber

Contact Google Fiber or cancel your subscription online:

Computer

To make changes to your account, go to fiber.google.com and sign in.

Phone

Call 866-777-7550 to talk to a representative.

Cancel your subscription purchased through Liberty

Contact Liberty to cancel your subscription:

Phone

Call 787-355-3535 to talk to a representative.

Cancel your subscription purchased through Optimum

Contact Optimum or cancel your subscription online:

Computer

  1. Go to optimum.net/HBONOW.
  2. Scroll to the bottom of the page and click the Live chat now link (under Contact Us).
  3. Request cancellation in a live chat with an Optimum representative.

Phone

Call 866-262-9329 to talk to a representative.

Cancel your subscription purchased through Roku

Your HBO NOW subscription auto-renews each month and is managed through the Roku Channel Store. You can cancel your subscription on your Roku player or by signing in to to your account at my.roku.com.

Roku player (remote without * button)

  1. On the Home screen, select Channel Store.
  2. In the channel list, select HBO NOW.
  3. Select Manage Subscription.
  4. Select Cancel Subscription.

Roku player (remote with * button)

  1. On the Home screen, highlight the HBO NOW channel and press * on your remote.
  2. Select Manage Subscription.
  3. Select Cancel Subscription.

Computer

  1. Go to my.roku.com and sign in.
  2. Choose Manage Your Subscriptions.
  3. Find your HBO NOW subscription in the list and then choose Unsubscribe.

For additional help managing your subscription, go to Roku Support: Cancel a subscription.

Cancel your subscription purchased through Samsung

Your HBO NOW subscription auto-renews each month and is managed through your Samsung account. Use the following steps to cancel your subscription:

Email

Send a cancellation email to Samsung at payontv.help@samsung.com. Be sure to include the following info in your email:

  • Cancel my HBO NOW subscription
  • your name
  • your Samsung Account ID (your email address)

The easiest way to do this is to forward your HBO NOW subscription confirmation email (that you received from Samsung) to payontv.help@samsung.com.

You must email the above info at least 72 hours before your monthly renewal date (to avoid being charged for the next month). When you cancel your subscription, you have access to HBO NOW until the end of your monthly billing cycle.

Cancel your subscription purchased through Service Electric

Contact Service Electric to cancel your subscription:

Phone

Call 877-955-7328 to talk to a representative.

Cancel your subscription purchased through Sony Vue

Your HBO subscription is managed through PlayStation Vue. You can cancel from your computer or the PlayStation Vue app.

PlayStation Vue app

  1. Open PlayStation Vue, and go to Settings > Subscription.
  2. Choose Modify My Subscription or Unsubscribe.

Computer

  1. Go to psvue.com and sign in to your PlayStation Network account.
  2. Choose My Subscription > Modify Subscription.

For additional help, go to PlayStation Vue: Billing & Subscription.

Cancel your subscription purchased through Verizon

If your subscription started as part of the Verizon Wireless Promo, see Cancel my subscription purchased through HBO (Verizon Promo).

Contact Verizon or cancel your subscription online:

Computer

  1. Go to verizon.com/myverizon.
  2. Sign in to make changes to your auto-pay services.

Phone

Call 800-VERIZON (800-837-4966) to talk to a representative.